I think you're going to have to get some assistance direct from Dell's engineering people. Sounds like either (a) the firmware in the controller(s) is incompatible with whatever is in the chassis (probably unlikely); or maybe (b) they got 'fried' in some kind of electrical event and maybe the firmware needs to be reloaded on them from scratch? I'm not an engineer, just a customer, so I'm usually stuck with a strategy of "plug it in; if it doesn't work, call Dell".
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