We have a customer with -
Dell ML6020 w/ 3 - LTO6 SAS tape drives firmware E6R0 and 1 LTO4 SAS firmware C7Q2
Library firmware 660G.GS007 Operating system Windows 2012, Commvault Version 10
When a job is sent with Commvault the ML6020 firmware 660G will not see LTO6 or LTO4 tape SAS tape drives with Encryption "application managed" . Screen shot shows Encrpytion field as "none" for all tape drives.
However if library is downgraded to 585G.GS003 the LTO4 tape drive ONLY shows up in screen shot with Encryption "application managed".
Library firmware 585G does not support LTO6 tape drives so cannot use this library firmware nor does current Commvault Matrix compatibility chart show 585G as the library firmware to use.
Commvault Matrix compatibility chart - for entries: OS: Windows 2012, Dell Powervault ML6000 Series - Library firmware shown on chart is 641G.GS103.
103 - Certified drive FW/driver revisions:
LTO4: vC7QH, LTO5: vE6Q0
LTO6: vE6R0 Windows driver: Win2k3 v6.2.1.5 (NO LTO6 support on WIN2k3): Win2k8 & WIN2012 v6.2.4.7 (Install IBM driver using "exclusive" install script).
Questions based on above:
1) Why would Commvautl show a library firmware of 641G.GS103 and LTO6 firmware E6R0, which when applied to ML6020 library - the encyption does not show as application-managed.
2) What is meant by for LTO 6 install IBM driver using “exclusive” install script ?
If anyone has suggestions, greatly appreciated. Commvault is saying it is a library issue.
Thank you.