Hello,
i'm having a multitude of problems with a TL2000 with 2 x LTO4 SAS drives.
The starting condition is:
Library reports "system error D7", both drives also report error and have a tape inside them but library reports them as unknown and doesn't ejects them(returns SCSI command error), there's nothing connected to the library btw.
To eject the cartirdges i had to disassemble the sled and connect the drives to an external PSU, simply pushing the eject button ejected the tapes correctly, one is a cleaning tape(which is odd as they should autoeject), one is a data tape.
Both drives after powering up stay with an "E" in the 7 segment display(which according to IBM manual means "fiber channel error" which is funny as these are SAS drives....).
Updated the library FW to see if it's solved from C00 to C30, no avail, same errors.
I can't update the drive FW from the web as they return SCSI error.
connected one sled at the time, swapped places, all same error, sled fans are also running at deafening speeds.
There's no overtemp, everything is clean inside.
This is an excerpt of the last 3 items in the event log:
[code]
15.04.30 10:24:49.35 LIB/ERR <80 D7 00 00 2B 00 00 00 00 00 00 00 FF 04
01 FF FF FF 00 20 20 20 20 20 20 20 20 20
20 20 20 20 20 20 20 00 00 00 00 00 00 00
00 > HE: fatal system error
15.04.30 10:24:49.29 LIB/ERR <80 D7 01 06 2B 00 00 00 00 00 00 00 FF 04
02 FF FF FF 00 20 20 20 20 20 20 20 20 20
20 20 20 20 20 20 20 00 00 00 00 00 00 00
00 > HE: fatal system error
15.04.30 10:24:49.29 LIB/ERR <80 D7 00 06 2B 00 00 00 00 00 00 00 FF 04
01 FF FF FF 00 20 20 20 20 20 20 20 20 20
20 20 20 20 20 20 20 00 00 00 00 00 00 00
00 > HE: fatal system error
[/code]
Also, drives are misidentified, one of them shows nothing, the other reports itself as a FC drive!:
| Drive Identity | 1 (Offline) |
|---|---|
| Vendor ID | 9 |
| Firmware Revision | |
| SCSI ID | 0 |
| SCSI Element Address | 256 |
| Control Path Drive | Yes |
| Data Compression | No |
| Interface Type | SCSI |
| Drive Identity | 2 (Offline) |
|---|---|
| Vendor ID | 2019 |
| Element Address | 256 |
| Control Path Drive | Yes |
| Data Compression | No |
| Interface Type | Fibre Channel |
| Node Name | 00042003000E1112 |
| Port A | Enabled |
| Port Name | 2005000E11128792 |
| Topology | LN-Port |
| FC-AL Loop ID | Automatic |
| Speed | Automatic |
| Port B | Disabled |
what do i do next?, i can't open the "advanced diagnostics" as Dell doesn't give us the password.
do i plug the SAS cable and run ITDT?
