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MD 1200 updating firmware to EMM

August 10, 2015, 12:02 pm
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Hi

i have in my customer site:

NX 3200 who is connected with h810 to one md1200,

recently all storage in the md got used so the customer bought another md,

connected by sas cabels.

one of the EMM is shwoing amber light , i understand that the firmware must be leveld in both EMM,

can you specify how it can be done in the easiest way?

can it be done thru the nx3200 windows stoarge server?

can the data on nx3200 and the first md 1200 be erased when upgrading the second md 1200? my customer is worried about losing all his data...

can you send the link where the upgraded firmware should be downloaded and how the process can work?

thx

lotan

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How to recover a deleted virtual disk on Power vault md3260

August 11, 2015, 12:41 pm
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Hi,

How can I recover a deleted 2 TB virtual disk on Power vault md3260 whose unconfigured total capacity is 12TB. Only 2TB had been configured and it was erroneously removed and deleted from the disk group

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Powervault 132t Invalid drive

August 12, 2015, 3:24 am
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 So I have had to change the lto2 drive in this unit due to a mechanical failure and I am nw getting invalid drive on the display.  On the RMU is says there is no drive present.

Although on device manager on the server (server 2012) it sees both the medium changer and the ibm drive that's in the pv unit.  From what I can see its the firmware on the drive that needs updated but I cant find the fw for this LTO2 drive and the procedure for doing this.  I have updated the library FW through the RMU to latest.

Anyone got the link for the FW and how to flash it to the drive?

Thanks in advance

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PowerVault connection

August 12, 2015, 3:25 am
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hellow team

how do i get a windows  server and a backup software to see TL2000?

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PowerVault connection

August 12, 2015, 3:30 am
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how do i connect TL200 to the server and a backup software?

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PowerVault TL2000 library - tape drive appearing twice in Device Manager

July 23, 2015, 1:59 am
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Just installed a new TL2000 on a Dell R630 server. Using 6Gbps SAS HBA. Windows 2008 R2. In Device Manager I can see two "unknown medium changer" and two tape drives (IBM ULT3580-HH4). However in reality there is only one library and one drive. 

Windows has allocated a different SCSI id to each "drive" and "changer". Does anyone know why Windows is detecting two devices when there is only one?

(see attachment screen shot)

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Manage PowerVault non dell server?

August 13, 2015, 11:01 am
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OK no comments I need Dell equipment if there are alternatives here.  I have some MD1200 PowerVaults and they were connected to a Dell Preceision R5500 rack unit.  The Precision system failed and not warrantied.  I want to plug the Perc 800 controller in a standard no name system and continue running as this is a file server so can't afford to be down.  Will this work OK?  Also being non Dell on Windows 2012 R2 can I run OpenManage or anything and see the drives and volumes and manage them?  Or use something else?

Thanks

John

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Marvell NVRAM Cache card from DR6000

August 13, 2015, 7:20 pm
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Hello,

I recently picked up two decommissioned DR6000 units and identified the presence of the Marvell NVRAM cache card inside the unit.  The units had no operating system, so to me, they are only R720XD chassis's.

From my little understanding, the cache cards are OEM only with only Linux drivers available.

My question is, are they useful to a true DR6000 owner, in that multiple cache cards can be installed and used?  If not, and assuming there are no Windows drivers available, then I'll put them through the recycler.

Cheers.

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observed various issue in ML6000

August 13, 2015, 9:08 pm
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Hi,

I have observer all below issue with Ml6000 Library. I have replaced Whole controller and one drive on last month and also updated firmware.

  1. Tapes are not getting ejected after the backup complete.
  2. Most of the tapes are getting highlighted as bad tape.
  3. Unable take remote console for the library.

Regards

GS

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SAN FC with SATA 7.200 hard disks

August 14, 2015, 12:39 am
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Hi all,

I'm looking for a SAN with:

- 2 Fiber Channel controllers (16 Gbps)

-  36 TB disk space

- Sata II hard disks -7200 rpm

I'm unable to find a storage like this on dell configurator tool, or in dell storage website.

Does anybody know a model where I  can mix FC controllers and SATA Hard disks?

Many thanks in advance.

Best regards

Gabriele

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Unexpected sense

August 14, 2015, 7:56 am
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Hello,

On one of our Dell PowerEdge 2950 + md1000 we receive strange notifications in server's log file (CentOS 6 messages log):

Server Administrator: Storage Service EventID: 2095  Unexpected sense. SCSI sense data: Sense key:  5 Sense code: 35 Sense qualifier:  1:  Enclosure 0:0 Controller 1, Connector 0

Same we see in openmanage's alertlog:

Severity : Ok
ID : 2095
Category : Storage Service
Description : Unexpected sense. SCSI sense data: Sense key: 5 Sense code: 35 Sense qualifier: 1: Enclosure 0:0 Controller 1, Connector 0

Should we worry about this? We have latest PERC 6/E Adapter firmware (6.3.3.0002).

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Powervault MD3420 support for vSphere 6.0 Esxi 6.0 ?

August 17, 2015, 8:36 am
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Hello

We ordered 4 brandnew R730 servers with 12Gbps SAS cards and a MD3420 SAN. The ESXi hosts came preinstalled with ESXi version 6.

Now after we installed 40 VMs on this, we see that after a reboot, the HBA does not detect the luns. Only after plugging out the HBA cables and reversing them, it detects them. Also in the HBA path selection I cannot see any options like "round robin" etc.


When I check the VMware site it seems that all DELL powervault MD32xx/MD34xx SANs DO support ESXI 6.0, except for the MD3420! I checked this previously and start to doubt myself / or whether the compatbility on the website has changed.

http://www.vmware.com/resources/compatibility/detail.php?deviceCategory=san&productid=36288&deviceCategory=san&details=1&partner=23&arrayTypes=4&isSVA=0&page=1&display_interval=10&sortColumn=Partner&sortOrder=Asc

Is there any driver or update to be expected withing the first weeks, or should I start downgrading all my VMs and esxi hosts to version 5.5? This is really a shortcoming I think especially since the package came with 6.0 preinstalled.

Best Regards,

Joris

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MD3000 Failed Battery Module on both RAID controllers

August 18, 2015, 7:27 am
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I have a MD3000 where both RAID controllers show a failed battery.

I have replaced both batteries and just today replaced one of  the RAID controllers with no change.

Both are up to date with Firmware and are functioning fine other than the battery issue.

Can the battery issue come from an issue with the enclosure?  Not sure what else to try.

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Error message on PowerVault TL2000

August 18, 2015, 4:59 pm
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I have PowerVault tape library TL2000 with the error message of "Robotic Failure", which caused the backup job failure.  I reboot the PowerVault TL2000, the backup job works fine, but the error message is still there with yellow mark for attention (please see the attached picture).  Since the device is end of life cycle, I can't get technical support for troubleshooting.

I really appreciate that anyone can help me on this issue.

Thanks,

Ray

 

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Error Messages

August 19, 2015, 11:45 pm
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Hi, 

We are receiving the following error messages on our MD3000I. We believe the error messages may be due to firmware being out of date, can anyone please provide any advice on what the error message is?

User-Supplied Information
Name:
Title:
Company:
Phone:
Cell phone:
Pager:
Email:
Fax:
Additional info:

Summary
Node ID: knt1-int-san
Host IP Address:
Host ID: Out-of-Band
Event Error Code: 1706
Event occurred: Feb 27, 2081 2:05:26 AM
Event Message: Optimal wide port becomes degraded

            Date/Time:                   Thu Feb 27 02:05:52 EST 2081

                     Sample period (days, hh:mm:ss):          10 days, 07:14:24
                     RAID Controller Module detected errors:  0
                     Physical Disk detected errors:           0
                     Timeout errors:                          0
                     Total I/O count:                         0

                  RAID Controller Module 1

                     Baseline time set:                       2/16/81 7:06:48 PM
                     Sample period (days, hh:mm:ss):          10 days, 07:14:24
                     RAID Controller Module detected errors:  70717
                     Physical Disk detected errors:           41736
                     Timeout errors:                          33532
                     Total I/O count:                         19596892

            DRIVE CHANNEL 2

               Port: Expansion
                  Status: Optimal
                  Max. Rate: 3 Gbps
                  Current Rate: 3 Gbps
                  Rate Control: Switched
                  DRIVE COUNTS

                     Total # of attached physical disks: 13
                     Connected to: 1
                        Attached physical disks: 13
                           Expansion enclosure: 0 (13 physical disks)


                  CUMULATIVE ERROR COUNTS

                     RAID Controller Module 0

                        Baseline time set:                       2/16/81 7:06:48 PM
                        Sample period (days, hh:mm:ss):          10 days, 07:14:24
                        RAID Controller Module detected errors:  0
                        Physical Disk detected errors:           0
                        Timeout errors:                          0
                        Total I/O count:                         0

                     RAID Controller Module 1

                        Baseline time set:                       2/16/81 7:06:48 PM
                        Sample period (days, hh:mm:ss):          10 days, 07:14:24
                        RAID Controller Module detected errors:  11664
                        Physical Disk detected errors:           70806
                        Timeout errors:                          7025
                        Total I/O count:                         27762531

         ENCLOSURES------------------------------
 RAID Enclosure 0 Overall Component Information



         Enclosure audible alarm:      Disabled
         Enclosure path redundancy:    OK
         Current physical disk types:  SAS
         Part number:                  Not Available
         Serial number:                67FP52S
         Vendor:                       DELL
         Date of manufacture:          Not Available
         Asset tag:                    Not Available
         Chassis name: <ADMIN NOTE: Chassis serial number removed per privacy policy>

         Service tag: <ADMIN NOTE: Service tag removed per privacy policy>




 Batteries Detected: 2



         Battery status:              Optimal

User-Supplied Information
Name:
Title:
Company:
Phone:
Cell phone:
Pager:
Email:
Fax:
Additional info:

Summary
Node ID: knt1-int-san
Host IP Address:
Host ID: Out-of-Band
Event Error Code: 1707
Event occurred: Feb 27, 2081 2:05:26 AM
Event Message: Degraded wide port becomes failed

            Date/Time:                   Thu Feb 27 02:05:56 EST 2081

                     Sample period (days, hh:mm:ss):          10 days, 07:14:28
                     RAID Controller Module detected errors:  0
                     Physical Disk detected errors:           0
                     Timeout errors:                          0
                     Total I/O count:                         0

                  RAID Controller Module 1

                     Baseline time set:                       2/16/81 7:06:48 PM
                     Sample period (days, hh:mm:ss):          10 days, 07:14:28
                     RAID Controller Module detected errors:  70717
                     Physical Disk detected errors:           41736
                     Timeout errors:                          33532
                     Total I/O count:                         19599014

            DRIVE CHANNEL 2

               Port: Expansion
                  Status: Optimal
                  Max. Rate: 3 Gbps
                  Current Rate: 3 Gbps
                  Rate Control: Switched
                  DRIVE COUNTS

                     Total # of attached physical disks: 13
                     Connected to: 1
                        Attached physical disks: 13
                           Expansion enclosure: 0 (13 physical disks)


                  CUMULATIVE ERROR COUNTS

                     RAID Controller Module 0

                        Baseline time set:                       2/16/81 7:06:48 PM
                        Sample period (days, hh:mm:ss):          10 days, 07:14:28
                        RAID Controller Module detected errors:  0
                        Physical Disk detected errors:           0
                        Timeout errors:                          0
                        Total I/O count:                         0

                     RAID Controller Module 1

                        Baseline time set:                       2/16/81 7:06:48 PM
                        Sample period (days, hh:mm:ss):          10 days, 07:14:28
                        RAID Controller Module detected errors:  11664
                        Physical Disk detected errors:           70806
                        Timeout errors:                          7025
                        Total I/O count:                         27764132

         ENCLOSURES------------------------------
 RAID Enclosure 0 Overall Component Information



         Enclosure audible alarm:      Disabled
         Enclosure path redundancy:    OK
         Current physical disk types:  SAS
         Part number:                  Not Available
         Serial number:                67FP52S
         Vendor:                       DELL
         Date of manufacture:          Not Available
         Asset tag:                    Not Available
         Chassis name: <ADMIN NOTE: Chassis serial number removed per privacy policy>


         Service tag: <ADMIN NOTE: Service tag removed per privacy policy>




 Batteries Detected: 2



         Battery status:              Unknown

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SMCli command to change storage array password

August 21, 2015, 5:21 am
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Could some one give me the SMCLi command to change MD storage array password ?

Not to set a new password. I want to change existing password.

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Problem with TL2000

August 24, 2015, 7:30 am
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Hello

we have two tl2000 with an lto4 tape and we use with symantec backup exec 2010r3 . One of that can't write on the tape more than 570 gb ,far from the full 745 gb . This happens for all the 23 cartdrige of the magazines. The other TL2000 works perfectly (same backup server,same interface,same job) . When this happens the backup exec job fail with a generic " an hardware error occur" and on the tape display there is the yello light of hardware error. Already tried to clean the tape,change all the magazine and look inside to check if there's any labels. Elevator seems ok. I think that is an hardware tape error.

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MD3000 Email alerts "Event Message: Data/consistency mismatch on virtual disk"

August 25, 2015, 3:57 am
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Hello,

We have been receiving email alerts from one of our units as above, however the MDSM is showing everything as being optimal.

The email points to an MD1000 shelf which contains the disk group  (2 shelves are attached to the MD3000) 

Having spoken to DELL support, I was advised this is possibly a "meta data" error rather than an actual data corruption.  I was also advised the solution would probably be to backup the data, erase the entire disk group, and then recreate it, then moving the data back.

If this is the recommended step, is this all done via the GUI? Are there any more steps to ensure the meta data is cleared? (I saw another post mentioning creating a RAID0 array first to clear the meta?)

I would be very grateful of any suggestions, or perhaps somebody taking a look at the support bundle?

Thanks in advance,

Paul

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MD3000i

August 26, 2015, 2:26 am
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Dear!!!, thank you very much for your response, I can discover the array using the dell utility software, but i doesn't accept the password and configuration, further, port 0(192.168.130.101) of controller0 cannot be accessed, even though I connected it directly to my laptop. Dear kindly tell me the remedy to this problem,

Regards

Qamar

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Need help deciphering error message generated by PowerVault TL4000

August 27, 2015, 6:13 am
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Hello,

We have been getting the following alerts from our system but we have not been able to find documentation to help us figure out what it means. The error is:

Attention : Drive Warn or Crit Tape Alert flag

Event Code: 0x84 - tape alert

Element number: 0x02, 2

Drive number: 0x02, 2

Tape Alert Flag: 0x09, 9

This message was generated automatically from
IBM 3573-TL

Obviously it looks like we have a bad tape somewhere, and it looks like it's on the second drive, but what do the element number and tape alert flag fields signify? If someone has a link to a document explaining these errors that would be great. Thanks in advance,

Duane

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